How do I cancel my reservation?
We understand your travel plans may change. With that in mind, CapitolSedanService.com has a very simple cancellation policy: regardless of whether you made your reservation online or via our (240) 347-3326 - (240) 34-SEDAN number, just give us 4 hours notice prior to your pickup time and we will give you a full refund. Refunds normally show up on your credit card account within 3-5 business days.
Unfortunately, CapitolSedanService.com cannot refund payment if cancelled with less than 4 hours notice prior to pickup time or in the event of a no-show.
At this time, only reservations that were made on our website by registered users can be cancelled online. If you are not a registered user and you need to cancel a reservation, please contact us at (240) 34-SEDAN or (240) 347-3326.
Can I use direct billing?
Yes. For our corporate accounts, we are happy to arrange for a Direct Bill account. Simply select the payment type on our website and enter your DB account number. Your account administrator may have assigned a password to your account. If so, you'll be prompted for the password.
Of course, if you do not have a direct bill or corporate account and wish to pay with cash or credit card on board the vehicle, please feel free to call our reservation center and an agent will be happy to assist you in making a reservation.
Is my information secure?
Yes. Keeping your personal information and any credit card information secure and confidential is one of our most important responsibilities. Any information that is exchanged between your computer and our server during the reservation process is SSL encrypted, please see our Privacy Policy page.
If you do not wish to exchange personal information over the Internet, please call our toll free reservations center at (240) 34-SEDAN and we will be happy to assist you over the phone.
What are the restrictions on luggage?
Our luggage policy closely follows that of airlines. A good rule of thumb is two checked bags and one carry on. If your checked bags exceed 50 pounds or the total dimensions for the checked bags exceed 80 inches (add length + width + height), or if you'll be carrying a surfboard, crate, skis or other large items, please call our reservation center for special instructions.
What forms of payment do you accept?
We accept major credit cards including Visa, MasterCard®, American Express and Discovery. We also accept payments thru Paypal. Unfortunately, we do not accept Checks or Money Orders.
